Privacy Policy

Last updated: September 2024 · Thanh Tran Logistics Company Limited

Thanh Tran Logistics Company Limited ("we," "us," or "our") operates the AIO Kids mobile application (the "App"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App and the choices you have associated with that data.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: Name, email address, phone number, and business name when you register.
• Order Information: Purchase history, delivery addresses, and payment method details (processed securely via third-party payment providers).
• Device Information: Device type, operating system version, app version, and device identifiers for analytics and crash reporting.
• Usage Data: Pages viewed, features used, search queries, and interaction patterns to improve user experience.
• Location Data: General location (city/region) for delivery and regional product availability — with your permission.

2. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving the App and its services
• Processing and fulfilling wholesale orders
• Sending transactional notifications (order confirmations, shipping updates)
• Customer support and responding to inquiries
• Analytics to understand how our App is used
• Fraud prevention and security
• Complying with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your data with:

• Logistics Partners: Delivery address and contact details shared with shipping providers to fulfill orders.
• Payment Processors: Secure payment providers to process transactions. We do not store full payment card details.
• Analytics Providers: Aggregated, anonymized usage data with analytics services to improve the App.
• Legal Requirements: When required by law, court order, or governmental authority.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@aiokids.app.

5. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Children's Privacy

AIO Kids is a Business-to-Business (B2B) wholesale ordering platform intended for use by retailers, shop owners, and business operators aged 18 years and older. The App is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access and obtain a copy of your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to withdraw consent at any time
• Right to data portability

To exercise any of these rights, contact us at support@aiokids.app.

8. Third-Party Services

The App may contain links to or integrate with third-party services (e.g., payment gateways, maps, analytics). These services have their own privacy policies, and we are not responsible for their practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Continued use of the App after changes constitutes acceptance of the revised policy.